Cancellation Policy

While there is no option for a customer to cancel the order on their own once the payment is made, you can get in touch with Customer Care as soon as possible with your order number. As long as your order has not been processed, we can cancel it and refund your amount.

1.     If you cancel your order before the product has shipped, you can choose to have the entire amount refunded .

3.     If your product has been shipped and is yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. Refunds for prepaid Orders will be processed once the shipment returns to our Warehouse.

Do you allow exchanges?

No problem! We will replace it for you but you will have to follow the process outlined in the Return Policy and place a new order on www.akmatro.com ,The Return of product will only for the Dhaka City only.